Understand the workflow provisions around SharePoint, Office365, Windows Azure used to improve business process automation, collaboration and productivity.
Read how Service Delivery (automation, data governance, data processing, support), aligns to Information Assurance (IA) and concerns all content management systems.
Read how Office365 includes Service Assurance providing resources to carry out risk assessments and audits, and includes a wealth of reports covering security, and the relevant legislation.
Read how Web Analytics improves the usability of the SharePoint solution, drives collaboration, boosts ROI (Return On Investment); and thus enhances the overall productivity of SharePoint users
Read how a usable SharePoint solution needs to take into consideration the service standards applicable like design, development, commonality, consistency, tools and cross platform standards. 
Read how automation of an enterprise solution including Maintainability, Availability, Resiliency and Supportability using multiple technologies requires an adoption of an suite that allows you flexibility.
Office 365 Customer Success Centre Available
When delivering an Office 365 service, you will need to ensure that the customer has access to resources to help them understand and get up to speed. As seen with SharePoint 'getting the users on-board', there is always a danger of 'recreating' adoption content,...
GEGetDocConfig – SharePoint tool – List Document Libraries, Structure and Security
Challenge. You are asked to get a listing of document libraries in a site where there are email address IDs set against them. Or - you are asked to get a listing of documents in a specific document library and also list who has got READ access to those documents. Or -...
ITAR – An Office365 Dedicated Support Plan
Introduction If you run and/or own an Office365 tenant, you are guaranteed 99.9% uptime, you get a Service Health Dashboard, and you can see a Planned Maintenance Schedule. Whilst these features are crucial to ensuring a resilient platform that gives visibility of...
A checklist for consideration when creating a SharePoint Platform
It is likely that the initial implementation of a SharePoint platform will morph in its lifecycle. This article provides a checklist covering SharePoint 2007, 2010 and 2013 to aid its configuration management…
Workflow Service Delivery Options
This article takes a service delivery examination concerning workflow provisions around SharePoint, Office365, Windows Azure to help you understand the implications there are for organisations needing to improve business process automation, collaboration and...
Office 365 Support Information Available
For anyone working with software systems will know that there is nothing on the planet that is so completely frustrating, as a solution that does not work. Downtime leads to increased overhead costs, lost productivity, lost customer satisfaction and lost revenue. This...
SharePoint Service Level Agreement Guide
Support service development for SharePoint is crucial to ensure sustained SharePoint Governance and User Adoption. I had the situation where in building a SharePoint support service that a customer needed the provision of support to be handled differently for a newly...
SharePoint and the Internet of Things
Bold statement time. The Internet is a collection of machines - and there is more data generated by machines than humans. IOT (Internet Of Things) is connected devices providing data which will simplify, enhance, and enrich our lives. Already connected devices are...
GEListAllSites – Sharepoint tool to List Sites and permissions
List one or all sites on a farm with information concerning size, storage, bandwith, owner, optionally including a switch for displaying those with a specific right on the sites. An enhancement upgrade to the nifty utility GEGETRIGHTS, this is yet another nifty...
Office 365 Standard Response to Request for Information – Security and Privacy
The Cloud Security Alliance published the Cloud Control Matrix, to support consumers in the evaluation of cloud services and to identify questions prudent to have answered before moving to cloud services. In response to this publication, Microsoft has created this...
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