Understand the workflow provisions around SharePoint, Office365, Windows Azure used to improve business process automation, collaboration and productivity.
Read how Service Delivery (automation, data governance, data processing, support), aligns to Information Assurance (IA) and concerns all content management systems.
Read how Office365 includes Service Assurance providing resources to carry out risk assessments and audits, and includes a wealth of reports covering security, and the relevant legislation.
Read how Web Analytics improves the usability of the SharePoint solution, drives collaboration, boosts ROI (Return On Investment); and thus enhances the overall productivity of SharePoint users
Read how a usable SharePoint solution needs to take into consideration the service standards applicable like design, development, commonality, consistency, tools and cross platform standards. 
Read how automation of an enterprise solution including Maintainability, Availability, Resiliency and Supportability using multiple technologies requires an adoption of an suite that allows you flexibility.
Office365 for Business Public Roadmap released
Microsoft has today released the Office 365 for business public roadmap. The Office 365 for business public roadmap provides customers with a way to learn more about upcoming change and updates before the change impacts their service. Go here to see the Office365 for...
Ten Steps to Creating a SharePoint Support Model – Slide Deck available
I was absolutely delighted to have been part of an exceptional line up at the European SharePoint Conference 2014 this year. The conference took place in Barcelona, Spain from the 5th to the 8th of May 2014 and was Europe's largest SharePoint event, bringing great...
Cloud Solution Sustainment – A SharePoint Service Delivery perspective
I was privileged to be speaking at the Workflow for Everyone, Everywhere conference hosted by Nintex at Microsoft UK in London on Wednesday the 16th of April. I shared the stage with Pete Hampton, Productivity Specialist Sales Manager at Microsoft, Nintex and an elite...
What makes a ‘Usable’ SharePoint Solution?
Any SharePoint solution has to be usable, by the users and by the support team who addresses those challenges posed by the users, and by those who delivered the solution to ensure that enhancements and modifications can be applied. The solution must be usable,...
Delivering SharePoint Solutions – Areas of Importance
A challenge that SharePoint organisations have who are actively involved in the creation, then management, of SharePoint solutions, is then applying a process of delivering those solutions, and then using the same defined process. And note, we are not talking complex...
Embarking on Third Party Tool Articles – oh Gosh…
Hi Folks, As promised in last weeks' article, a quick warn that I will be drawing attention to a number of third party products which I have used with SharePoint in particular articles going forward. Before embarking on what can only be described as a wonderful...
Road Map Perspectives for SharePoint Service Delivery
Lets take a look at developing Road Maps for SharePoint. Now, before you start yawning and thinking 'Like I need to know about Road Maps?' – Well, let me tell you that whenever you deliver solutions in SharePoint you should at the very least be thinking of how not...
Port, Pies and SharePoint Support
Providing a sustained and good SharePoint service means providing adequate SharePoint support - and that is not simply for 'work-days'. As Christmas looms, there needs to be ample preparation done to ensure that those charged with providing SharePoint support over the...
Microsoft produces a Governance Guide for SharePoint 2013
On the good ole trek through TechNet, I noticed that Microsoft have published a set of Governance Guides for SharePoint 2013 - yaaaaaay! Taking a look through the pack, I noticed some great nuggets of information, which backs up the Governance topic I've pushed in...
How much knowledge do you have to support SharePoint?
As anyone working with SharePoint and trying to get people to use solutions provided will know - you simply cannot guarantee any success concerning the usage of any SharePoint solution, if the relevant support provided is not 'good' enough in the eyes of those using...
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